Answered By: Douglas Stehle
Last Updated: Jan 20, 2022     Views: 27

Question:

Good afternoon, I wanted to find out if you all are having an access issue with your Wiley Online Database link. I have tried to retrieve

Details:

Good afternoon, I wanted to find out if you all are having an access issue with your Wiley Online Database link. I have tried to retrieve
Good afternoon,

I wanted to find out if you all are having an access issue with your Wiley Online Database link. I have tried to retrieve articles and when I click on the PDF to download the article, it blocks access to the article. An error message pops up that says "This web property is not accessible via this address."

Thank you for your help!

Answer:

Thank you. We have seen quite a few user reports about trouble getting PDFs from Wiley and Taylor & Francis journals. It's due to a recent change of our EZProxy IP address. We have contacted both vendors and asked them to whitelist our new EZProxy IP.  Hopefully, the problem will be resolved soon.

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